Terms & Conditions


This website is operated by Crafted Earth. Our online store is hosted by Rocketspark, providing us with an e-commerce platform that allows us to sell plants and products to you. By accessing and using our online store, you are engaging in our services and you are agreeing to the following terms and conditions of service.

We reserve the right to update, change or replace our terms by posting updates and/or changes to our website. It is your responsibility to review this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


All descriptions of products and prices of our products may be subject to change at any time without notice. We reserve the right to discontinue any product at any time.

Products available online through our website may have limited quantities and are therefore subject to return or exchange only within five days of purchase and according to our Return Policy.

We have made every effort to display colours and images of our plants accurately in our photos and imagery. We cannot guarantee that your computer monitor's or mobile device's screen will accurately display the colours.

We reserve the right to limit sales and quantities of our products in sales to any person, company, geographic region or jurisdiction on a case-by-case basis.


All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop and we will contact you directly if we are unable to fulfil your order.


We are committed to respecting and protecting your privacy. We will only use the information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us. You may choose to opt in to receive our newsletter. You will not receive marketing emails from us just because you have placed an order in the past. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.

Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).

Information collected by Stripe is for the processing of your order and will not be used for any other purpose, nor will your information be disclosed to a third party. As Stripe processes all payments, we have no access to any credit card numbers or bank details at any point.

You may need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.

Where you have provided information to us on a confidential basis, we will hold that information in confidence, except if required by law.

You can request details of your personal information that we hold, and ask us to correct it, at any time.

We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.


You agree to providing current, complete and accurate account information for purchases made in our online store. You agree to provide up to date contact and account information so we can complete your transactions and contact you as needed.

We reserve the right to refuse orders placed with us, limit or cancel quantities purchased, per person, per household, per order or per customer account. We also reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers or distributors.


Prices for goods and services stated on our website are exclusive of any applicable delivery charges.

We only deliver to New Zealand street addresses. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary in your online shopping basket.

We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed. During our busy season, it may take longer for us to process your order.


All prices are in New Zealand Dollars. We are not currently registered for GST so no GST will be added. All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.


We accept the following credit cards: Visa, MasterCard.

We can also accept payment via bank deposit.


All payments are processed via Stripe's secure payments system to ensure high levels of payment security and are subject to Stripe's terms and conditions.


If you are dissatisfied with your purchase, we will meet our obligations under Consumer Guarantees Act to provide a remedy. Please choose carefully as we do not provide a refund if you change your mind about a particular plant. We ensure plants are in prime condition when they are dispatched from the nursery. We are unable to offer a refund if plants do not survive in your garden as there are so many variable factors that may influence the plant's future growth.


Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply.

We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.


Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.


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